SETIAWAN, R. Efektivitas Komitmen Manajemen Atas Kualitas Pelayanan Frontline Employees di Perguruan Tinggi. Jurnal Manajemen Maranatha, [S. l.], v. 16, n. 1, 2016. DOI: 10.28932/jmm.v16i1.9. Disponível em: https://journal.maranatha.edu/index.php/jmm/article/view/9. Acesso em: 18 may. 2024.