KUSWOYO, C.; TJAHYADI, R. A. DIMENSI-DIMENSI KUALITAS LAYANAN: PENGUJIAN MODEL KUALITAS LAYANAN DARI PERSPEKTIF EUROPA. Jurnal Manajemen Maranatha, [S. l.], v. 17, n. 1, p. 71–80, 2017. DOI: 10.28932/jmm.v17i1.413. Disponível em: https://journal.maranatha.edu/index.php/jmm/article/view/413. Acesso em: 19 may. 2024.