TJAHYADI, R. A. Membangun Hubungan Jangka Panjang Pelanggan Melalui Relationship Marketing. Jurnal Manajemen Maranatha, [S. l.], v. 5, n. 2, p. pp. 35–45, 2010. DOI: 10.28932/jmm.v5i2.231. Disponível em: https://journal.maranatha.edu/index.php/jmm/article/view/231. Acesso em: 16 may. 2024.