ALAAN, Y. Pengaruh Service Quality (Tangible, Empathy, Reliability, Responsiveness dan Assurance) terhadap Customer Satisfaction: Penelitian pada Hotel Serela Bandung. Jurnal Manajemen Maranatha, [S. l.], v. 15, n. 2, 2016. DOI: 10.28932/jmm.v15i2.18. Disponível em: https://journal.maranatha.edu/index.php/jmm/article/view/18. Acesso em: 2 may. 2024.