Alaan, Y. 2016. Pengaruh Service Quality (Tangible, Empathy, Reliability, Responsiveness dan Assurance) terhadap Customer Satisfaction: Penelitian pada Hotel Serela Bandung. Jurnal Manajemen Maranatha. 15, 2 (May 2016). DOI:https://doi.org/10.28932/jmm.v15i2.18.