Andriyas, H., and G. H. Himawan. “Analisa Persepsi Konsumen Atas Kualitas Pelayanan Elektronik Terhadap Niat Komplain Konsumen Massively Multiplayer Online Role-Playing Games”. Jurnal Akuntansi, vol. 11, no. 2, Oct. 2019, pp. 248-61, doi:10.28932/jam.v11i2.1911.