Andriyas, Handy, and Gerardus Herlangga Himawan. 2019. “Analisa Persepsi Konsumen Atas Kualitas Pelayanan Elektronik Terhadap Niat Komplain Konsumen Massively Multiplayer Online Role-Playing Games”. Jurnal Akuntansi 11 (2):248-61. https://doi.org/10.28932/jam.v11i2.1911.